Books [Judith S. Hurwitz, Robin Bloor, Marcia Kaufman] Service Management for Dummies

[tttx]

​

DESCRIPTION:

A plain-English guide to managing IT from the customer's perspective:

• Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users&;both inside and outside the organization&;is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
• Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
• This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

INFORMATION PAGE:

Авторизуйтесь, чтобы посмотреть скрытый контент

DOWNLOAD:

Авторизуйтесь, чтобы посмотреть скрытый контент